Shipping Policy

Studio Carla da Silva offers complimentary shipping exclusively to the 48 contiguous United States and Washington, D.C. No separate shipping fee is charged for eligible orders.

Alaska, Hawaii, Puerto Rico, other U.S. territories, and international destinations are not eligible for shipping at this time.

Any applicable sales tax is calculated separately at checkout.

We currently accept orders for delivery only within the 48 contiguous United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or destinations outside the United States.

Orders submitted with unsupported delivery destinations cannot be fulfilled under our current shipping policy. If an unsupported destination is accepted by mistake, the Studio will contact the customer and arrange an appropriate resolution, including a refund of any payment collected.

We may expand our shipping destinations in the future. Any additional destinations and their applicable terms will be announced before becoming available for purchase.

Orders for in-stock garments are generally prepared and dispatched within 2–3 business days after payment confirmation.

Business days exclude weekends and U.S. federal holidays. This processing window refers to preparing and handing your order to the shipping carrier; it does not include transit time.

If an unexpected delay affects your order, we will make reasonable efforts to contact you using the email address provided at checkout.

Delivery times depend on the destination, carrier service, and circumstances outside the Studio's control.

Estimated delivery dates provided by a shipping carrier are estimates rather than guaranteed arrival dates.

Carrier delays, weather conditions, peak shipping periods, and other transportation disruptions may affect transit times.

Our standard order processing time is 2–3 business days, excluding weekends and U.S. federal holidays.

Severe weather, natural disasters, public emergencies, carrier disruptions, and other circumstances beyond our reasonable control may affect order processing and delivery times.

Once an order has been transferred to a third-party shipping carrier, transportation and delivery services are performed by that independent provider.

Studio Carla da Silva does not control the carrier's operations and is not responsible for delays, service interruptions, or failures caused solely by circumstances beyond the Studio's reasonable control, to the extent permitted by applicable law.

If an unexpected delay affects your order, we will make reasonable efforts to provide available updates and assist you in contacting the shipping carrier when appropriate.

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Once your order has been dispatched, we will send a shipping confirmation email to the address associated with your purchase.

When tracking information is available, it will be included in your shipping confirmation so you can follow your shipment.

Tracking updates may take additional time to appear after the carrier first receives the package.

Please review your shipping information carefully before completing your purchase. Your address should be accurate, complete, and located within an eligible shipping destination.

Please include any applicable apartment or unit number.

If you discover an address error after placing an order, please contact the Studio as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or handed to the carrier.

We carefully prepare each Studio order for shipment. If your package arrives damaged, appears to be lost, or experiences an unusual delay, please contact us with your order number and relevant details.

We will review the circumstances and assist with the next steps, including contacting the carrier when appropriate. Any applicable consumer rights remain unaffected.

If you have questions about shipment status, order preparation, or delivery, please contact Studio Carla da Silva through our published customer support channel and include your order number in your message.