Returns & Exchanges

Eligible ready-to-wear garments may be returned within 14 calendar days of delivery.

Customers must request the return and ship the package within the same 14-day period. No additional shipping window is provided after those 14 days.

The carrier acceptance date shown on the shipping receipt or tracking record will be used to verify when the return was posted.

Items must be returned in their original condition and are subject to inspection upon arrival at the Studio.

All returned items must be unworn, unwashed, unaltered, undamaged, and have all original tags intact and attached.

Items showing signs of wear, washing, perfume, makeup, stains, damage, alterations, or removed or cut tags may be ineligible for a return based on personal preference.

These eligibility requirements do not restrict any rights or remedies provided by applicable law.

Customers are responsible for return shipping costs when returning an item due to personal preference, fit, or sizing.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been processed.

If an item is defective or incorrect, we will review the situation separately and honor any applicable legal obligations concerning return costs and remedies.

Size exchanges are subject to product and size availability.

An exchange must be requested within 14 calendar days of delivery, and the original item must be shipped within that same period.

Exchange requests must be approved by the Studio. A requested size cannot be guaranteed or reserved until availability is confirmed.

For voluntary size exchanges, customers are responsible for both return shipping and the cost of shipping the replacement garment.

If the requested replacement size is unavailable, customers may choose store credit toward another Studio purchase instead of proceeding with an eligible refund.

Store credit is optional. It does not replace a refund where a refund is required by applicable law or is otherwise available under this policy.

The Studio will confirm the credit amount and how it can be redeemed before issuing it.

Once an eligible return is received and inspected, the Studio will process the approved refund within 5–7 business days, subject to any shorter deadline required by applicable law.

Refunds are issued to the original payment method. Additional time may be needed for the payment provider or financial institution to display the funds.

Business days exclude weekends and U.S. federal holidays. Unexpected operational interruptions may affect processing, without overriding mandatory consumer rights or refund deadlines.

Studio Carla da Silva creates garments in limited quantities. Restocks and replacement sizes are not guaranteed.

Archived pieces are not currently available for purchase. The Studio may choose to reintroduce a design or create a new interpretation in a future collection.

We do not currently offer made-to-order, made-to-measure, or custom design services.

We do not currently offer a separate Final Sale category. Eligible ready-to-wear purchases follow this return policy.

If your order arrives damaged, defective, or different from what you ordered, please contact the Studio promptly with your order number and a description of the issue.

Photographs may help us understand the concern. We will review the circumstances and determine the appropriate next steps while respecting applicable consumer protection laws.

Nothing in this policy excludes or limits statutory consumer rights.