Frequently AskedQuestions

Our garments are designed with an emphasis on distinctive silhouettes, thoughtful details, and limited production. Each collection reflects the Studio's individual design perspective.

Yes. Studio Carla da Silva focuses on small editions, which means certain styles, sizes, and colors may be available only in limited quantities.

Restocks are not guaranteed. The Studio may decide to reintroduce a design or reinterpret it in a future collection.

The Archive showcases designs from earlier Studio collections. Archived pieces are not currently available for purchase, although selected designs may return in the future.

Not at this time. We currently focus on ready-to-wear garments available through our Shop.

We recommend reviewing the size guide, garment measurements, fit notes, and product details before making your purchase. Because silhouettes can vary, please consider the information provided for each style.

If your order has not yet been processed, contact the Studio as soon as possible. Changes depend on availability and the stage of order preparation; they cannot be guaranteed.

Eligible size exchanges may be requested within 14 calendar days of delivery and depend on available inventory. The original garment must also be shipped back within that same 14-day period. Customers cover return and replacement shipping for voluntary size exchanges.

If your requested exchange size is unavailable, you may choose store credit toward another Studio purchase or proceed with an eligible refund under our return policy.

After a successful purchase, an order confirmation should be displayed. Please keep your order number for reference. Transactional email delivery is subject to the availability of the Studio's email service.

Please contact the Studio as soon as possible. Changes or cancellations are not guaranteed once an order enters preparation or has been dispatched. Any applicable consumer rights remain protected.

Applicable sales tax, when required, is calculated separately during checkout and displayed before payment.

Our checkout uses a third-party payment processing service. Please review the information presented during payment and never send card details through email or social media.

Yes. Studio Carla da Silva offers complimentary shipping exclusively for orders delivered to the 48 contiguous United States and Washington, D.C. No separate shipping charge applies to eligible orders. Alaska, Hawaii, Puerto Rico, other U.S. territories, and international destinations are not currently supported.

In-stock orders are generally prepared and dispatched within 2–3 business days after payment confirmation, excluding weekends and U.S. federal holidays. This does not include carrier transit time.

When tracking information is available, it will be provided with the shipping confirmation after your package is dispatched.

Severe weather, holidays, natural disasters, carrier disruptions, and other unexpected circumstances can affect delivery. Independent carriers manage transportation, and we will make reasonable efforts to help with available updates, while respecting applicable consumer rights.

Contact the Studio as soon as you notice an error. Address changes cannot be guaranteed after processing or dispatch. The replacement address must also be within our currently supported shipping destinations.

Eligible ready-to-wear items must be requested for return and shipped back within 14 calendar days after delivery. There is no additional posting period.

All returned items must be unworn, unwashed, unaltered, undamaged, and have all original tags intact and attached. Returns are subject to inspection, without limiting applicable legal rights.

Customers pay the return shipping costs for voluntary returns based on preference or sizing. Different obligations may apply if an item is defective or incorrect.

Approved refunds are processed to the original payment method within 5–7 business days after the returned garment has been received and inspected, subject to applicable legal deadlines. Your payment provider may need additional time to display the funds.

Yes. Store credit may be selected as an option for an eligible return or an unavailable exchange size. It is not mandatory where a refund is available or legally required.

Please contact the Studio promptly with your order number and details of the issue. We will review the situation and honor applicable consumer rights.

Always follow the garment's care label and any fabric-specific instructions provided with the product. Different textiles may require different methods of cleaning, drying, or pressing.

Product pages are intended to provide available information about materials, construction, fit, and garment measurements. Please review these details before purchasing.

Please email the Studio at hello@studiocarladasilva.com. For questions about an existing order, include your order number so we can identify your request.